What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Address Thank you! Oops! Related Contents The Best of Both Worlds Here are a few reasons we’ve chosen to be independent. How Insurance Deductibles Work Knowing how insurance deductibles work can help you save money and give you peace of mind. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.